Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original tags attached, dust bags, authenticity cards, and in its original packaging. You'll also need your receipt or proof of purchase.
Authentication Guarantee Every item sold by The MODDZ Collection has been carefully authenticated. If you have any concerns about the authenticity of your item upon receipt, please contact us immediately so we can resolve the issue.
How to Start a Return Contact us at moddzllc@gmail.com to initiate a return. Please note that returns must be sent to: 710 Mary Bierbauer Way, Yorktown VA 23693. If your return is accepted, we'll provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted.
Damages & Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Non-Returnable Items The following cannot be returned:
- Fragrances and personal care items
- Sale items or gift cards
- Items not in their original condition or missing original packaging/tags
Exchanges To exchange an item, initiate a return for the original item and place a new order once your return is accepted.
European Union Orders If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason. Items must be unworn, unused, with tags and original packaging, along with proof of purchase.
Refunds Once we receive and inspect your return, we'll notify you of approval status. If approved, your refund will be processed to your original payment method within 10 business days. Bank processing times may vary. If 15 business days have passed since approval, contact us at moddzllc@gmail.com.